Português
Accounts Access Search

Individuals

  • Fill in the "Contrato de Adesão aos Canais Bancários Electrónicos" on your branch;
  • You will receive an envelope, with the username and password;
  • You will receive a copy of your Membership Agreement for Electronic Banking Channels.
  • At the top right corner of the page, access the field "Account Acess" and in the next page, fill the username and password;
  • Wait for instructions.

After first login on the website, you will be requested to change your access codes (mandatory), please follow the instructions:

  • User Code – change to an alphanumeric code from 5 to 9 characters of your choice.
  • Password – change to an alphanumeric code from 8 to 10 characters of your choice.
  • In the 1st screen on transactional site, select from the main menu group (Accounts / Payments / Cards ...) the transaction you want to perform.
  • Wait for the page to fully open.
  • Select the transaction you want to perform and follow the instructions.
  • When prompted to confirm the statement.
  • Choose the SMS, token or App Smart IZI for generating the authorization code of the transaction, and click `` Continue''.
  • Wait for the receipt of the code.
  • Enter the code you received in the field and click `` Confirm''.
  • Wait for the new page to open completely, giving you a transaction confirmation.
  • When defining your access codes, choose codes that are easy for you to remember. They must personal and not shared with anyone else.
  • Each transaction requires a unique authorization code.

Companies

  • Fill the "Contrato de Adesão ao Canal Bancário Electrónico", "Formulário de Utilizador do Internet Banking" (each for user) and the "Formulário para pedido de Elementos de Segurança do Internet Banking".
  • Submit this documentation along to the Branch or Relationship Manager.
  • Receberá, no momento, um envelope para cada utilizador, contendo o Código de Utilizador e a respectiva Password.
  • Receive, in that moment, an envelope for each user, containing the User Code and its password.
  • A copy of the all the submitted documentation will be returned.
  • Security elements for transaction's authorization will also be provided at this stage​, If requested.

All the Companies and its Users  will have to following the same process of accessing the Internet Banking. Registration to the website is fully secured by the Bank, upon receiving and validating the supporting enrollment documents above-mentioned.

  • At the top right corner of the page, access the field "Account Acess" and in the next page, fill the username and password;
  • Wait for instructions.

After first login on the website, you will be requested to change your access codes (mandatory), please follow the instructions:

  • User Code – change to an alphanumeric code from 5 to 9 characters of your choice.
  • Password – change to an alphanumeric code from 8 to 10 characters of your choice.
  • In the 1st screen on transactional site, select from the main menu group (Accounts / Payments / Cards ...) the transaction you want to perform.
  • Wait for the page to fully open.
  • Select the transaction you want to perform and follow the instructions.
  • When prompted to confirm the statement.
  • Choose the SMS or token for generating the authorization code of the transaction, and click `` Continue''.
  • Wait for the receipt of the code.
  • Enter the code you received in the field and click `` Confirm''.
  • Wait for the new page to open completely, giving you a transaction confirmation. 
  • If you do not have the autonomy to make the transaction, you must request authorization from another User with corresponding authority. The transaction will be on hold until authorized by the notified user(s).
  • Receive a transaction´s confirmation
  • When defining your access codes, choose codes that are easy for you to remember. They must personal and not shared with anyone else.
  • Each transaction requires a unique authorization code
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