Vision, Mission, Values and Strategy
Vision
Millennium bim is a universal Bank, committed to create value for all market segments, seeking to have a presence based on excellence, quality and innovation in the distribution of financial products and services. It seeks to be a benchmark in customer service and has as one of its main objectives to achieve a higher level of efficiency, reflected in the commitment to continue to improve its efficiency ratio through a careful management of capital and costs.
Mission
Contribute to the modernization and development of the financial system and the Mozambican economy, by offering innovative financial products and services, designed to address Customer's needs and expectations, from the various market segments, with high quality standards.
Company Values
Millennium bim Group is governed by Respect for people and institutions, operating with a Vocation of Excellence in a continuous Focus on the Customer, in a mutual relationship of Trust and following clear standards of Ethics and Responsibility.
Strategy
- Committed contribution to rase the level of banking penetration within the Mozambican economy;
- Maintaining high levels of satisfaction, loyalty and engagement with Customers;
- Customer base expansion as well as the assets under management, within traditional business areas;
- Strengthening technological leadership in the sector and in the region;
- Sustained improvement in profitability and financial strength levels;
- Valuing, motivating and rewarding employees;
- Maximizing shareholder value;
How can we achieve these goals?
- Training and coaching our Employees to ensure quality service provision to our Customers;
- Launching innovative financial products and services;
- Enhancing and renewing traditional distribution networks.
